DATA PROTECTION INFORMATION
Privacy policy
Protecting your personal data matters to us. Here we explain which data is processed when you visit our website or contact us, the purposes of processing and your rights.
Data controller
Dr Knauf and Partner GP practice
Dr. med. André Knauf
Mülheimer Straße 84
51469 Bergisch Gladbach
Telephone: 02202 / 5 91 90
Email: mail@praxis-dr-knauf.de
Visiting our website
When you visit this website, technically necessary connection and usage data is processed, such as your IP address, access time, page requested, browser and operating system. This enables delivery of the website and supports stability and security. The legal basis is our legitimate interest in a secure, functioning online service (Article 6(1)(f) GDPR). The website is hosted by IONOS; technical access data may also become available to the hosting provider.
Contacting the practice
If you contact us by telephone or email, we process the information in your enquiry to respond and deal with your request. The legal basis is Article 6(1)(b) GDPR where your enquiry relates to treatment or pre-contractual measures; otherwise it is Article 6(1)(f) GDPR. We retain information only for as long as necessary to handle the request and comply with statutory retention requirements. Please do not send sensitive medical information by unencrypted email.
Online appointments and patient enquiries
For online appointments and prescription, referral and sick-note requests, we link to Doctolib. Opening the link takes you away from our website. Data you enter there is processed by Doctolib according to its privacy information and, depending on the function, potentially on behalf of our practice. Please read the privacy information for patients provided by Doctolib.
Our website contains a link to our Instagram profile, but no embedded Instagram plugin. A connection to Instagram is established only when you click the link. Meta Platforms Ireland Limited is responsible for the processing that then occurs. Further information is available in the Instagram privacy policy.
Cookies and similar technologies
Technically necessary storage may be used where required to provide the website functions you request. Non-essential cookies or comparable access are used only where consent is required and has been given. You can change your choices through your browser settings and, where offered, consent management. The specific services and storage periods depend on the active website configuration.
Retention periods
We delete personal data once the purpose of processing no longer applies and there are no statutory retention obligations or legitimate reasons for further storage. The precise period depends on the enquiry and applicable legal requirements.
Your rights and the right to complain
Within the limits of the law, you may request access to your data, rectification, erasure, restriction of processing and data portability. Where processing relies on legitimate interests, you may object on grounds relating to your particular situation. You may withdraw consent at any time with effect for the future. You may also complain to a data protection supervisory authority, particularly the North Rhine-Westphalia Commissioner for Data Protection and Freedom of Information. For enquiries to the practice, please use mail@praxis-dr-knauf.de.